Refund and Returns Policy

Our Promise

Since 1992, the Shower Filter Store offers a wide variety of high-performance, stylish shower and bath filters that promise to purify your water, rejuvenate your skin, restore your hair’s natural shine and invigorate your lungs.

30-Day Return Policy

The Shower Filter Store filter offers a 30-day return policy from the date of purchase.  The return policy is for items returned in the same NEW condition we ship the item in.  Once an item have been used, Shower Filter store reserves the right to charge a restock fee to replace any filter cartridge, packaging, or damaged parts of the product.  The return policy does not cover damaged due to misuse, improper installation, excessive water pressure or temperature, freezing or general misapplication of the filter’s use and purpose.  For a full product refund, return filter with sales receipt or proof of purchase. To prevent leakage, please place filter in a sealed plastic bag.

Before returning any product(s), you must call 479-521-7786 for a Return Authorization Number.

All Returns maybe subject to a 15% Restocking Fee.

Limited One-Year Manufacturer’s Warranty

Shower Filter Store warrants all filters for one year from date of purchase to be free of defects in material and workmanship when installed and operated as instructed in the Owner’s Guide.  Please note:  After the 30 Day Return Policy the Limited Warranty is given through our manufacturer’s.  We will act as the point of contact for warranties on your behalf.  Shower Filter Store will repair or replace any filter that fails to perform due to faulty material or workmanship.

All filters are designed to be used on potable (drinking) water systems; please note the filter’s effectiveness may be limited in the presence of chemicals, such as polyphosphates or chloramines, used by some municipalities. This warranty does not cover damage due to use, misuse, improper installation or maintenance, excessive water pressure or temperature, freezing or general misapplication of the filter’s use and purpose.

There are no warranties, expressed or implied, other than that stated herein. Shower Filter Store is not liable for damages arising from the use, misuse or misapplication of this product. If you experience a problem with your filter, please follow the steps below:

For assistance with Warranty, Please contact us by phone at: 479-521-7786 or email us at: filters@newmarketnaturals.com for help.

If your unit needs to be returned, contact us for a Return Authorization Number (RMA).